Club Pet Hours
(Daily Tours: 12 p.m. - 3 p.m.; closed to the public on major holidays)
Club Pet will close at 3:30 pm on Wednesday, December 24. The last check-in or check-out that day will be at 3:00 pm. We will also be closed to the public on Thursday, December 25. We will resume regular business hours on Friday, December 26.

Monday-Friday 7:15 a.m. - 6 p.m. (last check-in or check-out is at 5:30 p.m.)
Saturday 7:15 a.m. - 3 p.m. (last check-in or check-out is at 2:30 p.m.)
Sunday 10:15 a.m. - 5 p.m. (last check-in or check-out is at 4:30 p.m.)

 

Reservation Policies

Reservations may be made in person or by telephone, when our front office is open.

We will not make a reservation without speaking directly with you.  If you cannot reach us during normal business hours, you are welcome to leave Club Pet a voicemail or send us a fax or e-mail.  A Customer Service Representative will be glad to call you back to book your reservation.  Please remember to provide us with the best telephone number on which to call you, and a preferred time, if you wish.

Our contact information is:

Phone:  (858) 756-4117 (option #2)
Fax:    (858) 756-4715 (please mark your fax  Attention: Club Pet)
E-mail:  Clubpet@animalcenter.org
Mail:  Club Pet Boarding
Helen Woodward Animal Center
P.O. Box 64
Rancho Santa Fe, CA 92067
Street Address:  6525 Helen Woodward Way Suite A (formerly Calle del Nido off San Dieguieto -- see our Directions page) Rancho Santa Fe, CA 92067

                          
Our front office is closed on all major holidays. (Animal Care Technicians are on duty 365 days a year to care for your pets, even on days when the front office is closed).

A credit card (we accept Visa, Mastercard, American Express or Discover) which does not expire until after the check-out date of the reservation you are making is required to confirm your reservation.

Vaccine information (dogs and cats), Age Certificates (older dogs and cats – see the FAQ section for specific age requirements) and Health Certificates (Exotics) must be provided at least 2 weeks prior to check-in.  Most clients ask their veterinarian to fax verification information to us at 858-756-4715.

Club Pet accepts reservations up to twelve months in advance. Holidays and other Peak Occupancy periods like July and August book up quickly, so please plan accordingly.

"Side-by-Side" Suites are available for all sizes of canine kennels to provide more spacious accommodations and allow for separation of house mates as needed. Please reserve two kennels of the same size and request "Side by Side" suites. If you have multiple pets that must be separated for feeding or other reasons, you must reserve Side by Side Suites. We cannot physically separate pets that share the same Suite for eating or sleeping.

What is the Club Pet Cancellation Policy? 

All Club Pet reservations are subject to our 7 day cancellation policy, including same-day reservations that are cancelled.  If you cancel your reservation within seven days of check-in, you will be charged a cancellation fee. 

The cancellation fee is equal to the cost of one night’s boarding for each kennel reserved which is being cancelled.  A current credit card number and expiration date is required in order to confirm each reservation – this is the card against which the cancellation fee will be charged.