Club Pet Hours
(Daily Tours: 12 p.m. - 3 p.m.; closed to the public on major holidays)
Club Pet will be closed to the public on Thursday, November 27 and Friday, November 28 in observance of the Thanksgiving holiday. We will resume regular business hours on Saturday, November 29. 

Monday-Friday 7:15 a.m. - 6 p.m. (last check-in or check-out is at 5:30 p.m.)
Saturday 7:15 a.m. - 3 p.m. (last check-in or check-out is at 2:30 p.m.)
Sunday 10:15 a.m. - 5 p.m. (last check-in or check-out is at 4:30 p.m.)

 

Club Pet FAQs

What is the Club Pet facility like?

Our dog kennels are in a climate-controlled, indoor area with skylights and palm trees for an open, bright atmosphere. We have 20 small, 34 medium and 18 large dog kennels and 1 VIP Dog Suite. Dog kennels have raised platforms to elevate your pet's bedding and keep your pet comfortable.

Our cattery is a separate climate controlled, sound proof room, which has 2 VIP suites, a junior VIP suite, a playroom, 12 single level kennels and 6 double level kennels. Each cat accommodation includes a comfy, cozy fleece bed and a small blanket or two.

Our jungle themed exotics room is a quiet, climate controlled haven, just off the Club Pet lobby, where our staff can keep a close eye on the goings on.  We have space for 12 exotic enclosures at a time.

What should I bring from home?

Club Pet provides sanitized stainless steel bowls for food and water, so unless your pet will only eat out of a special container or doesn’t like metal bowls, there’s no need to bring your own bowls. We also have a large variety of dog and cat beds, and lots of blankets and toys.

You are welcome to bring personal bedding, toys, food or treats for your pet. We recommend that you bring a favorite toy or two, to help make your pet feel more comfortable.  Please limit personal belongings to 5 items, and write your pet’s first and last names (using indelible marker) on anything that you do bring. 

Our standard practice is to wash your pet’s bedding prior to departure, so if you don’t want us to do this, please make sure to mention this at check-in.

Glass and other breakable items are not allowed.

Should I bring the food we use at home?

If your pet has any food allergies, is on a special diet or a veterinary prescribed formula, please bring your pet’s food from home.  We suggest that you bring a little bit extra, in case your pet’s stay is extended.  Any unused food you supply will be returned to you at check-out.

In general, maintaining the same diet being eaten at home is a good idea, and we encourage you to bring your own dog and cat food.  If this is not practical, or if we run out of your food during your pet’s stay, Club Pet can feed quality Iams© products for an additional charge, to help recoup our costs

We maintain a variety of dry and canned foods on hand. If you would like us to use our food, at time of check-in, please let the Customer Service Representative know of your dog or cat's current diet, and we will match it as closely as possible.

For exotics, you must bring your own food, or else make specific arrangements – in advance – with us.  Additional charges will apply in cases where we need to bring in food for your exotic.

Additional fees may apply for food preparation above and beyond standard dry and canned food, or for meals/treats in addition to or outside of our standard feeding schedule. Please speak with a Customer Service Representative about your pet’s requirements when making your reservation.

What is included in the basic boarding fee?

Dogs – included at no extra charge are a morning and evening potty break (approximately 10 minutes) in our outside runs, twice a day feeding if you have supplied your dog’s own food (otherwise a nominal charge applies), twice a day treats, a raised bed with cozy blankets and clean, fresh water.

Cats – included at no extra charge are two litter box changes per day, twice a day feeding if you have supplied your cat’s own food (otherwise a nominal charge applies), fresh bottled water, a soft bed with a small blanket or towel, and the opportunity to spend some time in our cattery playroom.

Exotics – included at no extra charge is a daily cage or enclosure cleaning, and fresh bottled water. 

Will you exercise my pet during the stay?

Yes.  Dogs go outside for exercise/bathroom breaks at the beginning and end of the day. Interactive activities such as leash walks, indoor or outdoor off-leash play, and TLC services are available for an additional fee. See the Additional Services page for more details.

Cats get to spend time daily in a large playroom furnished with a cat tree, comfy bed and room to play.  For your cat’s safety, we do not do group play other than family groups boarding together.   Additional Feline Enrichment services are available – see the Additional Service page for more details.

Where do you exercise the dogs when it's raining?

Some owners don’t mind having their dogs out in the rain, and for these hearty guys, our staff bundles up and heads outside.  For the dog – or owner – who doesn’t see it that way, Club Pet has a large indoor arena for ball playing, tug-a-war, and all kinds of activities.

Will my dog be with other dogs?

Only if you want – and if your dog is spayed or neutered and passes our temperament test.  If so, you can sign your dog up for our group play activity.  Your dog will get to spend either an hour or 30 minutes socializing with our other guests outside in our artificial turf covered field, under the watchful eye of a senior animal care technician.

Otherwise, your dog will never be with any dog other than those sharing a kennel with it. 

What vaccines do you require?

At Club Pet, we take our vaccination requirements very seriously.  We are concerned with both the health of your pet, and the health of all the other animals your pet may come in contact with while boarding with us.

When making a reservation, our Customer Service Representatives will let you know what vaccination information, if any, we have on file for your pet, and when we show those vaccinations are due to expire.  However, it is the owner’s responsibility to ensure that Club Pet has required proof of vaccinations prior to boarding.  We cannot allow an animal into our boarding facility that is not in compliance with our vaccination requirements.

All vaccinations must be given at least 24 hours prior to boarding.  First time vaccinations (for puppies and kittens) must be given at least 2 weeks prior to boarding.  Vaccinations cannot expire during your pet’s stay.

Dogs (Must be at least 4 months old) – Rabies, DHPP (Distemper) & Bordatella are required.  We will accept proof of adequate protective titers in place of vaccines for Rabies and DHPP only.

  • Rabies & DHPP can be either 1 year or 3 year vaccinations
  • Bordatella must be a 6 month vaccination
  • Bordatella is mandatory, even if veterinarian has exempted pet from other vaccines.
  • Age Certificate required for dogs over a certain age (based on weight), to be renewed annually:
    • Under 40 lbs – 12 years or older
    • 40 – 90 lbs – 10 years or older
    • Over 90 lbs – 7 years or older

Cats (Must be at least 4 months old) – Rabies, FVRCP & FeLV (Feline Leukemia) are required.  We will accept proof of adequate protective titers in place of vaccines.

  • Rabies & FVRCP can be either 1 year or 3 year vaccinations
  • FeLV
    • Indoor cats - must have proof of a negative FeLV test at any point in their lives.  If there is proof of a negative test, the FeLV vaccination is not required for indoor cats.  If not, the FeLV vaccination is required.
    • Outdoor (or indoor/outdoor) cats – must have a current FeLV vaccination (either 1 year or 3 years).
  • Age Certificate required for cats over 12 years old, to be renewed annually.

Age Certificate – Pets over a designated age must have written veterinary clearance to board in a non-medical, non-24 hour facility.  The Age Certificate must be renewed annually (prior to boarding).  It is available for download on the Club Pet website or can be provided to your veterinarian upon request.

Birds & Exotics – Exotic Health Certificate is required and must be renewed annually (prior to boarding).  The Exotic Health Certificate is signed by your pet’s veterinarian and states that the bird or exotic pet is free of communicable disease and will be healthy enough to board in a non-medical, non-24 hour facility.  It is available for download on the Club Pet website or can be provided to your veterinarian upon request.

Medical Stability Certificate – Pets undergoing treatment for a medical condition must have written veterinary clearance to board in a non-medical, non-24 hour facility.  The Medical Stability Certificate must be renewed annually, prior to boarding, or may be required more often, as deemed by Club Pet Management.  It is available for download on the Club Pet website or can be provided to your veterinarian upon request.

How do I get my pet’s vaccination, health certificate, and age certificate information to Club Pet?

You or your veterinarian may send information to Club Pet via:

      Fax:    858-756-4715

      Email:    clubpet@animalcenter.org or

Regular Mail:   
Club Pet Boarding
Helen Woodward Animal Center
PO Box 64
Rancho Santa Fe, CA 92067

Please include your name and reservation date in your correspondence.

CURRENT VACCINATION AND AGE CERTIFICATE INFORMATION MUST BE RECEIVED AT CLUB PET AT LEAST 2 WEEKS PRIOR TO CHECK-IN DATE, OR YOUR RESERVATION IS SUBJECT TO CANCELLATION

Do you board exotic/small animals?

Yes, we have a private jungle-themed room that is climate controlled and quiet. Please provide the necessary food and supplies for your pet’s stay. Club Pet has cages available for use if needed.  Please speak with a Customer Service Representative to determine if a suitable enclosure will be available at the time you make your reservation.

What do you do if my pet becomes ill?

Each time you check-in, we will confirm how we may reach you directly (or reach a designated emergency contact(s), authorized to make decisions on your behalf while you are away) in the event of an emergency.

You will also be required to sign a Helen Woodward Companion AnimalHospital Treatment Authorization release that allows us to seek emergency care for your pet if you and your emergency contact(s) are unreachable, should a situation should occur.

If a problem arises, we will always try to reach you or your emergency contact before taking any action.  During normal business hours, we will take your pet to the Helen Woodward Companion Animal Hospital for emergency treatment.  If they are closed, we have arrangements with a near-by 24 hour emergency facility that is approximately 15 minutes away. 

Do you keep daily records of my pet's health and behavior?

Yes, we record detailed information regarding your pet's health and behavior every day.  For dogs boarding with us for 8 days or more, we do a weight check every four days.  You are welcome to review your pet’s health check information when you pick up your pet, or to call in during your pet’s stay with us for an interim report.

Do you administer medication?

Yes, we administer pills, supplements, ointments and other oral and topical medications for an additional charge. Extra charges apply per type of medication/supplement, per time given. Please let the Customer Service Representative know about any medications or supplements when you call to make a reservation or request general information, so that you may be advised of appropriate fee rate(s). We regret that we do not administer injections.

We administer medications between the hours of 6 a.m. to 4 p.m. If your pet requires additional medical attention, we recommend you speak with your veterinarian for recommended care while you are away.

Will my pet be safe and secure while boarding at Club Pet?

Club Pet is located on the Helen Woodward Animal Center campus, and is patrolled by a professional security force, giving Club Pet 24/7 security.  Helen Woodward Animal Center staff are present in the Club Pet building 24 hours per day, 7 days per week, and are available at all times to respond to problems or emergencies.  Club Pet itself is not a 24 hour facility, which means we do not have animal care staff working in the boarding kennel late at night while the pets are sleeping. 

Are Club Pet staff that care for my pet qualified to do so?

Club Pet employs experienced and highly trained animal care staff to provide for your pet’s safety and well being while boarding with us.  We hire only animal lovers.  In most cases, our staff are experienced animal care workers, many of whom bring years of relevant animal care experience with them.  We then put each of them, regardless of their experience level, through a customized training program that instills in them Helen Woodward Animal Center and Club Pet best practices regarding animal care.  We then require each of our staff to attend and pass an animal handling course provided by an accredited, outside animal behavior consultant.  Finally, we offer frequent refresher training in existing and new protocols, and special seminars on topics such as safety and animal emergency medical procedures.

What are your check-in and check-out times?

Check-in and out times vary by day, as listed in the table:

          Check-in Check-out
        Monday to Friday   7:15am to 5:30pm   7:15am to 5:30pm
        Saturday   7:15am to 2:30pm   7:15am to 2:30pm
        Sunday 10:15am to 4:30pm 10:15am to 4:30pm
 

        1st time boarders:  arrive no later than 1 hour BEFORE closing time (varies by day – see Club Pet hours). 

        You will be charged for the day of arrival, regardless of check-in time.
        You may check-out after 12 noon.

To avoid being charged for an additional night,

Check out before 12 noon. 

If you wish to pay for the additional night, you may check-out your pet between 12:01pm and 4:30 pm, or wait until the next morning (the price will be the same until noon the following day). 

 
I’m a first time boarder - what should I expect at the time of check-in?

Arrive anytime after 7:15 am, but please, no later than no later than 1 hour BEFORE closing time (varies by day – see Club Pet hours).  Allow 30 minutes to complete your check-in.  If you are arriving after 3:30 pm, we suggest you feed your pet at home, and administer any afternoon medications, before coming to Club Pet.

First time boarders can expedite their check-in process by downloading many of the required forms from our website, and completing them prior to arrival in our lobby.  For access to the forms, see the Download Forms page of the website.  We recommend that you read and complete the Boarding Contract, Feeding Schedule, Belongings List, and Vet Treatment Authorization Form in advance. 

If you are interested in having your dog interact with other dogs while boarding, please complete the Group Plan Questionaire and Consent form.  If your pet will receive medications while boarding, please complete a Medications Form.  For answers to your questions or for assistance, please contact one of our Customer Service Representatives at (858) 756-4117 Option #2.

At check-in, please be prepared to provide information (telephone numbers, e-mail addresses) on how you may be reached in case of emergency, and the name(s) and number(s) of a designated emergency contact(s) who may make decisions on your behalf if you are not able to be reached.   

We will confirm your reservation specifics (planned date of departure, size of kennel) and required vaccinations, as well as age and health certificate information, if appropriate.  The Customer Service Representative will also confirm the clinic name and contact information for your pet’s regular veterinarian, so if that information has recently changed, please make sure and bring the most current information with you.

  
If you are bringing food, medications or supplements for your pet, please be prepared to provide the name and type of the product, strength, proper dose and frequency, and the reason for use of the product, especially if the items are not in the original container. Whenever possible, please bring medications and supplements in their original containers. 

You are welcome to bring some of your pet’s personal belongings, such as a bed or favorite toys.  Please limit yourself to 5 items, and clearly mark, in indelible ink, the pet’s name and your last name on all items.  Please do not bring anything that you consider valuable or irreplaceable.  

At check-in, the Customer Service Representative will ask you some questions about your pet’s health, and one of our animal care technicians will do a health inspection and weight your pet (dogs only) to establish a baseline for the visit.

How do I make a reservation?

Please see the Reservation page for details.

What is your fee policy?

Boarding fees for dogs and cats are per night, per animal, based on the size kennel reserved. Pets sharing a kennel receive a 10% discount off the regular overnight boarding rate.  Exotics are charged per animal per night, based on type of animal.

For boarding stays of less than 14 days, all charges are due at the time of check-out.  For stays longer than 14 days, interim payments may be required.  If our interim payment policy applies to your pet’s stay, you will be advised of the specific details at check-in.

Invoices must be settled before your pet(s) leave the facility.

We gladly accept cash, check (California banks only, please), Visa, MasterCard, Discover and American Express for payment.

What is the Club Pet Cancellation Policy? 

All Club Pet reservations are subject to our 7 day cancellation policy, including same-day reservations that are cancelled.  If you cancel your reservation within seven days of check-in, you will be charged a cancellation fee. 

The cancellation fee is equal to the cost of one night’s boarding for each kennel reserved which is being cancelled.  A current credit card number and expiration date is required in order to confirm each reservation – this is the card against which the cancellation fee will be charged