Club Pet FAQs

What is the Club Pet facility like?

Dog kennels are in a climate-controlled, indoor area with skylights and palm trees for an open, bright atmosphere. We have 20 small, 34 medium, and 18 large dog kennels and 1 VIP Dog Suite. Dog kennels have raised platforms to elevate your pet's bedding and keep your pet comfortable. Our cattery is a separate climate controlled room which has 20 single level, kennels, 6 double level kennels and 1 VIP Cat Suite. Each cat receives a comfy bed to make it's stay more enjoyable. Sanitized stainless steel bowls are provided for food and water. You may, of course, bring any special personal bedding, toys, food or treats for your pet as well. Please limit to 5 items if possible; glass and other breakable items are not allowed.

Do you provide food?

Yes, we have a variety of dry and canned foods available at no additional charge. When making a reservation, notify the receptionist of your dog or cat's current diet and we will match it as closely as possible. If your pet is on a special diet or a veterinary prescribed formula, please bring it in for your pet's stay.
**Additional fees apply for food preparation above and beyond standard dry and canned food or for meals/treats in addition to or outside of standard schedule. Please speak with a staff member for more detail.

Do you exercise the animals during their stay?

Yes, dogs go outside for exercise/bathroom breaks at the beginning and end of the day. Interactive activities such as leash walks, indoor or outdoor off-leash play, and TLC services are available for an additional fee. Cats get to spend time daily in a large playroom furnished with a cat tree, comfy bed and room to play. **For your pet’s safety, we do not do group play other than family groups boarding together.**

• Dog Extra Exercise
• Outdoor field play (15 min.) - $6

*Multiple dogs same family, same play session - $4 (first dog full price)

• Outdoor walk (10 min.) - $4
• Indoor arena play (10 min.) - $4
• TLC* (15 min. total) - $5

*walk or arena play plus brushing/cuddle time in kennel

• Brushing (per pet, per time)
• Short Coat (up to 5 min.) - $2
• Medium Coat (~ 5 min) - $6
• Long Coat (5 – 10 min.) - $8
• Toothbrushing (must provide own supplies); per dog, per time
• Small Dogs (under 25 lbs.) - $4
• Medium/Large Dogs (25+ lbs.) - $6

How do you exercise the dogs when it's raining?

We have a large indoor arena for ball playing, tug-a-war, and all kinds of activities.

What vaccines do you require?

To protect each pet and maintain a healthy boarding environment, proof of the following current vaccines must be provided prior to admission; vaccinations must not expire during your pet's stay:

DOGS

DHPP - given at least 2 weeks prior to check-in; renewed annually
Rabies - given at least 2 weeks prior to check-in; renewed every 3 years for adult dogs
Bordatella - given at least 3 days prior to check-in; renewed every 6 months
**The Bordatella 6 month requirement is mandatory even if your veterinarian has exempted your pet from other vaccines or follows a different protocol.

CATS

FVRCP & FeLV - given at least 2 weeks prior to check-in; renewed annually

BIRDS & EXOTICS

You must provide veterinary documentation of exam within one year of check-in stating that your pet is free of communicable disease and amenable to a boarding environment.

** Age Certificate – Pets over a designated age must have written veterinary clearance to board in a non-medical, non-24 hour facility. Information will be required on a yearly basis for animals subject to this policy. You will be advised if this is needed at time reservation is made. Designated Ages are:

Cats – 12 Years
Dogs Under 40 lbs. – 12 Years
Dogs 40 to 90 lbs. – 10 Years
Dogs Over 90 lbs. – 6 Years

**Current veterinary verification must be must be received AT LEAST 3 WEEKS PRIOR TO CHECK-IN DATE**

You may send via FAX: 858-756-4715, Email: clubpet@animalcenter.org, or

Regular Mail: Club Pet Boarding, PO Box 64 , Rancho Santa Fe , CA 92067 .

Please include your name and reservation date in your correspondence.

Do you board exotic/small animals?

Yes, we have a private jungle-themed room that is climate controlled and quiet. Please provide the necessary food and supplies for your pet’s stay. Club Pet has cages available for use if needed; please speak with a receptionist to determine if one is available for your pet’s stay.

What do you do if my pet becomes ill?

Each time you check-in we will confirm how we may reach you directly (or a designated emergency contact who may make decisions on your behalf) while you are away in the event of an emergency. We also require you to fill out an authorization form that gives us detailed instructions on what level of care you would want for your pet if you were unreachable and a situation occurred. Our medical staff will evaluate your pet and recommend the best course of action regarding further evaluation and treatment, either by our medical staff or another medical facility.

Do you keep daily records of my pet's health and behavior?

Yes, we record detailed information regarding your pet's stay and you are welcome to read this report when you pick up your pet.

Do you administer medication?

Yes, we can give pills, supplements, and other basic medications for an additional charge. Extra charges apply per type of medication/supplement, per time given. Please let a staff member know about any medications or supplements when you call to make a reservation or request general information so that you may be advised of appropriate fee rate(s).
*We are only able to administer medications between the hours of 6 a.m. to 5 p.m. If your pet requires medical attention greater than we are able to provide, please speak with your veterinarian for recommended care while you are away.*
**Club Pet is not a 24 hour facility and does not provide overnight care or staffing.**

How do I make a reservation?

*Reservations must be made in person or by phone (858-756-4117, Option 2) between the hours of 8:15 a.m. to 5:00 p.m., seven days a week. We do not accept voicemail, fax or email requests. Office is closed on major holidays.
*A current credit card is required to confirm your reservation.
*Current health and vaccine information must be provided at least 2 weeks prior to check-in. You may fax veterinarian verification to us at 858-756-4715.
* Current veterinary verification must be must be received AT LEAST 3 WEEKS PRIOR TO CHECK-IN DATE.
You may send via FAX: 858-756-4715, Email: clubpet@animalcenter.org, or Regular Mail: Club Pet Boarding, PO Box 64 , Rancho Santa Fe, CA 92067. Please include your name and reservation date in your correspondence.
*We book reservations two months at a time. We start booking for reservations beginning the next available month on the first day of each month. Holidays and other high occupancy periods book up quickly, so please plan accordingly.
*"Side by Side" Suites are available for all sizes of canine kennels to provide more spacious accommodations and allow for separation of house mates as needed. Please reserve two kennels of the same size and request "Side by Side" Suites. . If you have multiple pets that must be separated for feeding or other reasons, you must reserve Side by Side Suites. We cannot physically separate pets that share the same Suite.

What is your fee policy?

*Boarding fees for dogs and cats are charged per day, per animal based on the size kennel reserved. Pets sharing a kennel receive a 10% discount off the regular rate; daycare boarding is not eligible for this discount. Exotics are charged per animal per day based on type of animal.
*You will be charged for the day of arrival regardless of check-in time, and for the day of departure if check out is 12 Noon or later.
*All charges are due at the time of check-out. We gladly accept cash, check, Visa, MasterCard, and American Express for payment.

What should I expect at the time of check-in?

*Please allow 30 minutes to complete admission of your pet(s). Arrive no later than 4:30 p.m. We recommend that first time clients or those that have pets with special needs arrive no later than 4:00 p.m. to ensure sufficient time to settle your pet in for the evening.
*Please be prepared to provide information on how you may be reached in case of emergency, or the name and number of a designated emergency contact who may make decisions on your behalf if you are not able to be reached.
*If you are bringing food, medications or supplements for your pet, please be prepared to provide the name and type of the product, strength, proper dose and frequency, and the reason for use of the product, especially if the items are not in the original container.