Helen Woodward Animal Center Privacy Policy

We value the support of our members, donors, customers, and others who support Helen Woodward Animal Center through visiting our web sites. We know that protecting personal information is important to our supporters. To make our Privacy Policy easy to find, we make it available on every page of our website.  

General Browsing Information

If you visit our site to read or download information, we may collect and store the following general information in order to analyze trends, gather broad demographic information, and monitor site traffic patterns that can help us further develop and improve the design and functionality of our site: your computer's IP address, browser type, and operating system, the date and time you access our site, the Internet address of the website from which you linked directly to our site; and the various pages that you visit while on our site.

Information Collection & Use

Helen Woodward Animal Center (“HWAC”) is the sole owner of the information collected on www.animalcenter.org. HWAC collects personally identifiable information from our users at several different points on our Web site.  We explicitly notify you on the site before we collect any personally-identifiable information about you (e.g. your name, email address, contact information, credit card number, etc.), and will not collect any information unless you choose to provide it to us.  This information may be shared within our organization for the purposes of responding to any comments or questions you submit and/or providing follow up information about our organization.

Orders

If you purchase a product or service from us or donate, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date).   

We use this information for billing purposes and to fill your orders.  If we have trouble processing an order, we will use this information to contact you.

Tell-A-Friend

If you choose to use our referral service to tell a friend about our site, we will ask you for your friend’s name and email address.  We will automatically send your friend a one-time email inviting him or her to visit the site.  HWAC does not store or track this information. 

Communications from the Site

Special Offers and Updates

We will occasionally send you information via mass email on special events upcoming at the Center, include ticket or sign up information.  We also may send you special retail offers, updates on heartwarming stories occurring at the Center, pleas for help with items of need at the Center or around the County, or requests for donations.   

Out of respect for your privacy, we present the option not to receive these types of communications.  Please see “Choice/Opt-out.”

Newsletters

If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you.  Out of respect for your privacy, we provide you a way to unsubscribe.  Please see the “Choice/Opt-out” section.

Supplementation of Information

In order to provide payment receipts to you, we may on occasion supplement the personal information you submitted to us with information from third party sources. Specifically we verify your ID/address when we use authorize.net to verify your payment information, in order to process the donation or payment for services rendered.

Information Sharing and Disclosure

Aggregate Information (non-personally identifiable)

We share aggregated demographic information about our user base with our partners and advertisers.  This information does not identify individual users.  

We do not link aggregate user data with personally identifiable information.  

Personally identifiable information:

We will never sell your information under any circumstances.  Some information, such as your name and mailing address, may be exchanged with other nonprofit organizations that may want to contact you with offers consistent with your stated preferences and/or our mission or for other solicitation purposes.  You may opt out of such list exchanges by following the “Choice/Opt-Out” procedures listed below. 

Agents 

We use an outside shipping company to fulfill orders, and a credit card processing company to bill you for goods and services. These companies do not retain, share, store or use personally identifiable information for any other purposes.

Legal Disclaimer

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site.

Choice/Opt-out

We provide you the opportunity to ‘opt-out’ of having your personally identifiable information used for certain purposes, when we ask for this information.  For example, if you purchase a product/service but do not wish to receive any additional marketing material from us, you can indicate your preference on our order form.  

If you no longer wish to receive our newsletter and promotional communications, or to opt-out of having your information exchanged with other organizations, please follow the instructions below.  

In your letter or email, make sure to give us your: 
·Full Name 
·Mailing address (including City, State and Zip Code) 
·Indication that you do not wish to have your information exchanged with other organizations.

·Please also specify one of the following categories in your correspondence to us:

  1. email only (no home mail)
  2. home mail only (no email)
  3. no mailings

Send email to remove@animalcenter.org.

Send postal mail to: 
Helen Woodward Animal Center

Attn: Development Director OPTOUT
PO Box 64
Rancho Santa Fe, CA  92067

You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Log Files

As is true of most Web sites, we gather certain information automatically and store it in log files.  This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.   

We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole.   

We do not link this automatically-collected data to personally identifiable information. 

Cookies

A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We do not link the information we store in cookies to any personally identifiable information you submit while on our site. 

Links to Other Sites

This Web site contains links to other sites that are not owned or controlled by Helen Woodward Animal Center. Please be aware that we, Helen Woodward Animal Center, are not responsible for the privacy practices of such other sites.   

We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information.   

This privacy statement applies only to information collected by this Web site.

Access to Personally Identifiable Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update or delete it by contacting us by telephone or postal mail at the contact information listed below.

Security

The security of your personal information is important to us.  When you enter sensitive information (such as credit card number) on our donation or order forms, we encrypt that information using secure socket layer technology (SSL).   

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.  No method of transmission over the Internet, or method of electronic storage, is 100% secure, however.  Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. 

If you have any questions about security on our Web site, you can send email to us at lonj@animalcenter.org

Changes in this Privacy Statement

If we decide to change our privacy policy, we will post those changes to this privacy statement on the website, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.   

We reserve the right to modify this privacy statement at any time, so please review it frequently.  If we make material changes to this policy, we will notify you by means of a notice on our home page.

Contact Us

If you have any questions or suggestions regarding our privacy policy, please contact us at:  HWAC, PO Box 64, Rancho Santa Fe, CA  92067  Attn:  privacy officer, or fax to 858-756-1466 or phone 858-756-4117. 
 
 

Updated March 2009